University of Newcastle: operational flowchart
Primed used their 'RealPlay' technique to outline the current scenario — taking the core issues and creating a series of dramatic vignettes using professional actors — to allow clients to really 'look at themselves in the mirror' and see their problems objectively. Based on the RealPlay, we visually demonstrated how the complexity of the existing communications hierarchy made even the simplest of tasks almost impossible.
The flowchart references characters from the RealPlay as well as key roadblocks, desired attributes and ideal outcomes. The flowchart was accompanied by an animation, used to open an internal staff conference where the issues were explored and new directions set.
As far as we know, the lights are back on in Biomechanical Sciences ... so it must have worked.